Pop-A-Lock Jacksonville Awards CSA 1st Quarter 2013

May 1st, 2013 by MirahL

We’re proud to announce Gerald Walker as the winner of the 1st Quarter Customer Service award in Jacksonville. Gerald has been a valuable member of the Pop-A-Lock Jacksonville team for over a year and has shown a great deal of professionalism in that time. Gerald was recognized for his continued attention to customer needs and customer service excellence. Congratulations Gerald!

Pop-A-Lock’s team is committed to providing you with the best residential, commerical, and auto locksmith services possible. If you need a Jacksonville locksmith, call us at 904-354-8566 with confidence.

Customer Compliments Pop-A-Lock Jacksonville

April 10th, 2013 by MirahL

Customers are always giving us compliments, and we thought we should share what Gladzena had to say about us:

_______________

Hello,

My name is Gladzena Y. and I accidentally locked my keys in the trunk of my car. I called my insurance agency for roadside assistance and the employee Donald arrived on 4/1 to my rescue.

He was EXTREMELY helpful with coming up with a solution to retrieve my keys. We learned that my vehicle did not have any button to release or open my trunk. He thought outside of the box, and began to pull out my back seat of my vehicle and pulled my keys out with his handy steel rod.

I was distraught and upset this day that this happened to me! But he smiled and came up with a solution that allowed me to get to work on time.

Thank you for employing this young man and please tell him I said thank you again!!

Gladzena Y.

_______________

We’re glad you got to work on time, Gladzena!

If you ever find yourself in a situation where you need roadside assistance or help with an auto or home lockout, give us a call at 904-354-8566, and one of Pop-A-Lock Jacksonville locksmiths will provide you with fast, affordable, and reliable locksmith services.

How to Choose the Best Door Lock for Your Home

March 1st, 2013 by MirahL

Door Locks: A Burglar’s Perspective

A door provides a quick and easy way for a burglar to break into your home. However, a good high-quality lock is a great and effective deterrent. After being interviewed, many intruders said that when they saw quality deadbolt locks, they selected another target and moved onto another house.

A study conducted by the California Crime Technological Research Foundation shows that the most common techniques used by burglars to break into single-family homes are (listed from most-often used to least-often used):

32.00% Through unlocked window or door
26.64% Forced entry by impacts
24.02% Prying or jimmying
6.79% Use of pass key or picking the lock
5.10% Entry attempted, but failed
5.45% Other or unknown

A burglar has many methods to break into a home. Burglars like doors that:
• Are left unlocked
• Can be kicked in
• Have locks that can be picked
• Have locks that can be hammered until they fall off
• Can be pried open
• Have frames can be spread apart with a spreader bar
• Have locks can be “drilled out” using a power drill
• Have locks can be pried off with pipe wrenches or pliers
• Have glass panes in, or beside doors, that can be can be broken so the intruder can reach in and unlock the locked door

And sometimes thieves can obtain a copy of the house key from an acquaintance.

The intruder will find and select a door that looks the easiest to break into, offering the smallest chance of being seen and caught. Many times intruders get the opportunity to hide from view in the midst of breaking and entering through doors going into the garage or from an attached garage into the house. Extra caution and more planning should go into the security of these areas.

Here are a few tips on how to protect your home from dangerous intruders and burglars:

Install locks with deadbolts
In residential construction, there are essentially two types of bolts used on exterior doors: latch bolts and deadbolts. Deadbolts are superior to latch bolts. However, some locks combine the two bolts into one, which offer even greater protection.

Install locks with an ANSI Grade 1 classification
The American National Standards Institute (ANSI) is a grading system that measures the security and durability of door locks. The ANSI has standards, developed and maintained by The Builders Hardware Manufacturers Association Inc. (BHMA), that compares and measures the security and durability performance of door locks.

But not all Grade 1 locks are equal. Various different types of door locks are tested differently under ANSI standards. However, the grade designation system is the same.

Install locks with key control
Key control is not as complicated as it sounds. It is simply controlling who has copies of the keys to your home. Many door keys can be copied at a local hardware or retail store – even here at Pop-A-Lock Jacksonville. However, many manufacturers now offer locks using keys that cannot be copied except by particular locksmiths or only by the manufacturer themselves.

Key control can help protect your from:
• In-home help who have been fired or quit, but they made their own copy of your house key.
• In-home help may have acquaintances who burglarize homes, and who might try to acquire a key through them.
• Mechanics who may try to make duplicates of your house key while working on your car.

Key control may require extra effort, such as a letter to the lock manufacturer or a trip to the locksmith to get a key made. However, the safety of your loved ones and belongings far outweigh the factor of inconvenience.

Call Pop-A-Lock Jacksonville at 904-354-8566 or visit us on the web at www.popalockofjacksonville.com to see how can be help you today!

Pop-A-Lock Jacksonville is Here to Help You

December 7th, 2012 by MirahL

Our team at Pop-A-Lock Jacksonville is committed to providing excellent customer service. Here are a couple of compliments that our customers gave us recently:

“Sid came out to change my spare tire. He was AWESOME!!! He was fast, friendly and knowledgeable! I have had no problem with it since. He really eased my worries and talked me through the process that he was doing.

I hope he can be acknowledged in a special way, he seems to be a great guy who is great at his job and enjoys it!

Thank you again Sid! You were a lifesaver!”

“Good Morning,

I wanted to take a moment to say what a great job your tech Marlan did last night. My battery had drained. Marlan was already at Citibank working on another car when the dispatch call came in. Rather than think it was a duplicate request, he called me and asked where I was located and what he could do to help. This was at around 9:50 PM-mind you AT&T Roadside had stated it would be 11:20 before they could get someone out.

He was not only helpful, but friendly to boot-which by that time I needed-my shift had ended at 8 and our security dept had already tried to jump it, I was more than a little grumpy. Not only did Marlan get the car started, he made sure it was ok, and more importantly, that I was ok. I left work in a far better mood.

Thanks for having such a great guy working for you.

Sincerely Yours,
Janet Ellis”

Did you need a top-notch Jacksonville locksmith? We provide 24/7 quality roadside assistance for emergency car door unlocking and other reliable locksmith services. Call us today at 904-354-8566!

Protect Yourself and Your Purchases This Holiday Season

December 6th, 2012 by MirahL

We are just a few weeks shy of the Christmas holiday. As with every year, the winter season has us doing our holiday shopping right after Thanksgiving and continuing in full swing until the end of the year. Since there are so many people out on the road and going to and from stores, there leaves a lot of vulnerability between you, your personal belongings, and your purchases – both those you carry with you and leave in your car. In order to effectively “shop defensively” this holiday season, please keep this list of reminders at hand, so you can shop safely and consciously:

Avoid Being a Target for Burglars
• Always shop with a friend. You are more likely to become a target if you are alone.
• Park your car in a well-lit area.
• Wear your purse or bag across your body. This way your hands will be free for your keys when you head to your car.
• Combine your purchases into one bag, if possible.
Be Alert at All Times
• Walk briskly to your car. Avoid talking or texting on your phone, or digging into your bag for your keys while walking.
• Have your keys ready in your hand while walking toward your vehicle.

In Your Car
• Keep your purchases out of sight in your parked car to prevent break-ins.
• Check your back seat for potential burglars before getting into your car.

On the Web
• Use credit, not debit. Credit cards offer much better protection against fraud than most debit cards.
• When shopping online, verify the website’s URL and shop only from known retailers. There are websites out there that are created to look like real storefronts, but are instead scams and spoofed websites that may steal your personal information.
• Be sure your anti-virus program is up-to-date. Shop at home and not on public Wi-Fi networks, such as at cafes, libraries or airports.

Remember to stay alert even during daytime shopping hours. Crimes aren’t restricted to night hours and can occur at any time. We hope that, with these tips, you’ll have a fun, productive and, most importantly, safe holiday season.

If you need a Jacksonville locksmith, give us a call us at 904-354-8566. You can be confident with our Pop-A-Lock’s team commitment to providing you with fast, affordable, and reliable locksmith services.

Photo: Nicholas A. Tonelli via wikicommons

Donald Harris Recognized as 3rd Quarter Customer Service Award Winner at Pop-A-Lock Jacksonville

November 16th, 2012 by MirahL

Donald Harris, a valuable team member at Pop-A-Lock Jacksonville since 2003, has been recognized as the 3rd quarter customer service award winner. Donald has numerous customers who ask for him specifically. Donald has been a leader who goes above and beyond to service his customers in a timely and professional manner. Congratulations Donald, keep up the good work and enjoy your Gift Certificate!

Pop-A-Lock Jacksonville Announces Charles Monson Has Received CRL and CAL Designations from Associated Locksmiths of America (ALOA)

July 9th, 2012 by admin

Pop-A-Lock of Jacksonville would like to recognize and commend Charles Monson for successfully passing the testing required by the Associated Locksmiths of America (ALOA) to achieve the certifications of Certified Automotive Locksmith (CAL) and Certified Registered Locksmith (CRL). Charles has demonstrated a high degree of not only competency, but also a great deal of passion for the profession of locksmithing as a whole, and is a great credit to Pop-A-Lock and the locksmith industry. The real benefactors of this achievement are the customers that highly dedicated professionals such as Charles will help for many years to come. The owner of the Jacksonville Pop-A-Lock franchise, Sam Landers, awarded Charles a bonus for this difficult achievement.

Meet our Pop-A-Lock Jacksonville Team: Jason Melton

April 25th, 2012 by Jennifer

We know being locked out can be frustrating and nerve-wracking, waiting for a stranger to show up and open your door. It’s even scarier when the locksmith drives up in an unmarked vehicle, without a uniform.

That will never happen to you when you call Pop-A-Lock Jacksonville. Our technicians are all fully uniformed and drive Pop-A-Lock vehicles. They’re friendly and efficient and you’ll always feel safe when dealing with us. Today we’d like to introduce you to one of our valued team members: Jason Melton. Jason has been with Pop-A-Lock Jacksonville since 2004 and won the Customer Service Award for the 4th quarter of 2011. He’s done a good job of helping out in any capacity we’ve needed him, and we look forward to many more years together with Jason. We’re proud to have such dedicated and talented staff.

Do you have other questions about Pop-A-Lock Jacksonville? Need a quote on a service? Call us today at 904-354-8566 for fast, affordable, and reliable locksmith services!

Get the Facts on Biometric Locks

April 20th, 2012 by Jennifer

Could your fingerprint be your next key?

Biometric locks (also known as fingerprint locks) are no longer the stuff of science fiction: they’re here, and you can get one installed on your home or business in Jacksonville. Biometric locks vary, but all have some sort of optical or thermal reader that can identify individual fingerprints. Assuming you’re on the authorized list, all you need to do to unlock a door is put your finger on the reader and enter the right PIN. Pretty elegant, right?

In fact, biometric locks come with both pros and cons. It’s a good idea to learn about both before making a decision whether a biometric lock is right for you. If you have specific questions, give Pop-A-Lock of Jacksonville a call at 904-354-8566 or visit our page all about biometric locks.
Pros of biometric locks
  • No more keys! Are you prone to getting locked out? You’ll never be able to forget or lose your key if the key is your fingerprint.
  • Control access for multiple users. Biometric locks can recognize anywhere from 20 – 1000+ different fingerprints, depending on the model. It’s easy to delete or add users. Some of the more sophisticated locks even allow you to control who has access at what time or on what day. If you have guests, you can program them into the system for the duration of their stay and delete them after they leave. No need to get spare keys made.
  • Individuals who have access cannot share codes or keys. Only the people you intend to get in can.
  • Diverse applications. Biometric locks are available on locks, deadbolts, lockboxes, safes, and even computers. The technology is becoming more common every year, as are the number of applications. High security versions are also available.
Cons of Biometric Locks
  • Reader problems. Biometric locks are newer technology and can still be prone to reader failure, especially  in wet weather or bright sunshine. If you have a cut or scar on your finger, it may not recognize your fingerprint.
  • User error. People who are unfamiliar with how to use a biometric lock may experience problems when they present their finger.
  • Expense. A biometric lock often costs a little more than a comparable mechanical or electronic lock.
Still have questions about how a biometric lock would work for you? Call Pop-A-Lock of Jacksonville, FL today at 904-354-8566 to get some honest answers and a free upfront quote on installation.

Photo by Stefano Mortellaro

Meet Pop-A-Lock Jacksonville: Area Manager Rick Ferrell

March 19th, 2012 by Jennifer



Pop-A-Lock Jacksonville prides itself on its dedicated and hardworking staff, and we’d like to introduce you to Rick Ferrell, our Jacksonville Area Manager. This year, he’s celebrating his 10 year anniversary with Pop-A-Lock and we couldn’t be happier to have him on board.

Here’s a message from Rick:

I have had the privilege of working for Pop-A-Lock for 10 years. I came in
as an entry level technician and moved through the ranks to Jacksonville
Area Manager. I have been motivated lately with a renewed outlook to move
forward and to grow Jacksonville into a leading Franchise in the Pop-A-Lock
system. I look forward to 10 more years of continued service.

We do, too. Here’s to another 10, Rick!

If you need a Jacksonville locksmith, call us at 904-354-8566 with confidence. Pop-A-Lock’s team is committed to providing you with the best locksmith services possible.