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Pop-A-Lock Locksmith Jacksonville
"I just wanted to say thank you very much to the technician, Sid. My tire change service was quick and Sid was very courteous. You don't find that nowadays!"
Reviewed by Zora C. on January 14, 2012 .
"Tony did a great job...Very pleasant, figured out what was wrong right away...And he didn't make me feel stupid for a dumb mistake I made! I was very happy with him. He knew exactly what he was doing and was very courteous."
Reviewed by Mary B. on January 13, 2012 .
"What a great job Scotti did! I was so impressed with him and how he explained all the different other services Pop-A-Lock does. He did a fantastic job and was knowledgeable. But, the one thing that impressed me the most was the fact that he really enjoyed doing his job and he wasn't there just to get a check. I was very impressed and will be telling all my friends about Pop-A-Lock's service and recommending them to use you."
Reviewed by Mary L. on December 27, 2011 .
"The 2nd gentleman that came out was very professional and performed the car door unlock quickly, within 60 seconds. He was very courteous and apologetic for wait, and he was much faster than first tech that struggled."
Reviewed by Quinetta W. on November 18, 2011 .
"I work for the call center for AT&T and wanted to tell you that the technician Sidney Golphin has incredible customer service. It was 2nd to none and my experience was excellent. I can't say enough wonderful things about how he had a great attitude, it was a pleasure talking with him, and that for being 7 or 8 at night you would think that changing the tire was like winning the lotto, he was so friendly."
Reviewed by Shannon W. on November 9, 2011 .
"The technician got there very quickly and got into the vehicle very quickly. We were very pleased."
Reviewed by Janett H. on October 25, 2011
"A young man named Sid came to open the door to my house. He was very professional and did not give up until he got the door opened. He is a good example for your company."
Reviewed by Nancy D. on Oct. 9, 2011
"I was very pleased with the service provided when Jeff came out to unlock my 2008 Kia Spectra at 565 King St. I own a business as well and just wanted you to know that Jeff demonstrated excellent customer service and was fast and courteous. I will continue to use your company due to the great service I received from Jeff."
Reviewed by Ryan M. on Oct. 4, 2011
"Good Morning, I just want to thank you so much guys. You are doing a GREAT and WONDERFUL job. Yesterday I locked my daughter in the non-automatic car and you guys came in 15 minutes and helped us. I really appreciated your help. I hope I don't need you guys again but if I need to I already know which number to call :)) Thank you all Pop-A-Lock employees and owners. You are the best in this town. Thank you again."
Reviewed by Nihal K on July 9, 2009
"Good afternoon, This email is with regard to roadside assistance provided today at approximately 3:45pm. I am writing to give recognition and my heartfelt thanks to employee Doug Owens #16, for wonderful customer service. The battery in my car died while I was at work today, which just so happens to be one of those manic days where everything needs to go right and you're crossing your fingers that it will... and of course try to keep level headed and positive about, well basically, everything. It's been a challenge this past week and today, not enough hours in the day, deadlines and high stress, if I can emphasize the word manic. And to top it all off, I was on my way to deliver timely documents - and could not start my car. Perfect timing, of course. Mr. Owens not only came way before the anticipated arrival (the courtesy call estimated 40 minutes), but he provided excellent customer service, courtesy, and professionalism at its best. Mr. Owens is a credit to your company, and I hope he is acknowledged as such. My thanks to Mr. Owens and Pop-A-Lock, best wishes and continued success to him and your company."
Reviewed by Katelyn G and Stuart R on January 13, 2009 .
"At the age of 69 (Sunday was my birthday) for the first time in my life, I locked myself out of the house. I had a 6 o'clock appointment and it was now 5:30. When I spoke to your representative she said it would take 30 minutes for the tech to get to my house. I told her of the urgency and she said she would relay my message. The young man was at my house in less than 30 min. Carl worked fast and he was really a "people person". His demeanor kept me calm as he tried his best to get me in the house and to my appointment on time. I cannot say enough for Carl's professionalism and his expertise in helping me to get to my destination on time. I was only 15 minutes late. Which, by the way, no one even noticed. Sunday was also Father's Day. Since Carl is a dad, I was sorry to have interrupted his day. Please thank CARL for me!"
Reviewed by Betty B on July 18, 2008 .
"I have a 2 year old autistic child who got locked in the car today. Due to the wonderful people you have working in your company she was in the car for only 23 minutes total. Despite the fact that it was 93 degrees outside she ended up being okay. I thank you so much for your quick response to this emergency. I had to get my daughter inside quickly to cool her off so all he made me do was sign the invoice. I will definitely recommend your company in the future. The other great thing is that you don't charge although I would have given everything I had at that point. Thank you very much and keep up the great service!!!"
Reviewed by Priscilla M on July 25, 2007 .
"To Whom It May Concern, This past Friday I managed to get locked out of my car with the engine running at a Bank of America near the drive thru. I was beside myself as my cell phone was also in the running locked car. I had a real busy day ahead and being locked out of my car was the last thing I needed. I went inside the bank to use their phone and they told me about your company. I'm new to the Jacksonville area so I was unfamiliar with the name. The dispatcher was very pleasant as well as having a calming voice - I don't remember if she said her name but she too was very helpful. She informed me someone would be at my location with 30 minutes, great. To my astonishment, Sid showed up within 10 minutes easy, and was in my car in under a minute. He was my hero Friday morning and I was truly impressed with the professionalism of these two people. In our busy lives we tend to only write companies to complain (I've written my share); however, excellence should also be commended and this is what prompts me to write you this letter. You have some very fine employees and they took very good care of me. If I ever get locked out again, and hopefully I won't, it is still a wonderful feeling to know that if I do, your response time is par non. Thank you and Sid for helping turn around my Friday."
Reviewed by Jan K on August 19, 2006 .
"Hello, I recently locked my key in the trunk of my Mercedes. I was visiting Jacksonville, FL from NC and was about to leave when I locked the key in the trunk. The car has high security locks along with an alarm system and my other keys were in NC. The first technician told me over the phone that a technician experienced with high security locks would be required. Charles Monson responded and arrived at my vehicle shortly afterward. He was very courteous and knowledgeable. He was able to open the driver's door, but we were unable to open the trunk or reset the alarm. He then was able to pick the trunk lock and provide me access to my key so I could begin my journey back to NC. I thought Mr. Monson did a great job and was very professional and that is why I am taking the time to write you today. He certainly takes great pride in his work and it shows."
Reviewed by Aurn S on November 28, 2005 .
"We called from the yellow pages for a locksmith to help us install a new door lock in Jacksonville, FL this afternoon and consider ourselves lucky to have been assigned Charles Monson. He came earlier than expected and was so helpful. It is rare these days that I feel compelled to celebrate someone who goes beyond basic polite service. Charles was engaging with my 80 year old Dad and went well beyond the usual “thank you sir” conversation. He convinced my Dad to rekey the locks to as few keys as possible which makes his life (and mine) less complicated, as well as installed the new lock and fixed a few other minor problems. He took the time needed to explain the needed requirements of the job, and also put at ease my Dad who was not too sure of the need for a locksmith at the time. I am sure that now that he has his card he would not hesitate to call him which is an ease for me as I live out of town. If you ever need a more formal recommendation please do not hesitate to call or respond to this e mail as I feel strongly that you should know what a good ambassador Charles Monson is for Pop-A-Lock."
Reviewed by Patrea S on August 1, 2005 .
"I just wanted to thank you all at Pop-A-Lock for your help! I had the horrifying experience of accidentally locking my baby inside a new car. I was still getting used to the car and hit the lock, rather than unlock, button before opening the baby's door. Your service was there within 10-15 minutes. Your employee, Tom, was very efficient at opening the door with no damage to the door. He must work for the downtown office since I was in the Baptist downtown hospital parking lot. Thank him again for me; he was a life saver."
Reviewed by Elizabeth P on March 2, 2004 .
"Imagine my horror when I realized that I had locked both my purse and my 20 month old grandson in the car! I returned to Publix Market (Mandarin) where the service attendant immediately called Pop-A-Lock. George arrived in less than 15 minutes and quickly released the lock on my 1991 Aerostar. My grandson was unharmed but my pride was bruised. This very courteous service provider quickly calmed my distress and allowed me to feel that this can and does happen to lots of people every day. Adding to my relief, he kindly told me that there was no charge for this service--I would have paid just about anything! Thank you."
Reviewed by Chrys S on March 3, 2003 .
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